{"row":[{"id":17,"title":"How to log into a HD camera via a web browser?","desc":"Overview: This article will introduce the steps login to a Foscam HD camera for the first time using Windows and MacOS.","img":"","content":"Overview: This artical will introduce the steps login to a Foscam HD camera for the first time using Windows and MacOS.
\r\nNote: If this is the first time the camera is being logged into please follow the links below for the appropriate web browser before proceeding to install the proper web browser plugin.
\r\nFor how to install the plug-in on Windows computer, please see here
\r\nFor how to install the plug-in on MAC computer, please see here
\r\nPre-paration:
\r\n1.(Skip this step if the camera is already configured and verified as connected to the network.) Apply power to the camera and connect it to the router via an ethernet cable.
\r\n2.Verify that the camera and the computer are connected to the same network.
\r\nStep 1: Download and install the Equipment Search Tool (skip this step of the software is already installed)
\r\nOfficial download site: http://www.foscam.com/download-center/software-tools.html
\r\nNote: Two tools are available one for Windows based computers and one for MacOS
\r\nStep 2: Run the Equipment Search Tool software on the computer.
\r\nAny Foscam cameras connected to the network will be displayed in the Window.
\r\nNote the IP Address of the camera that is to be configured.
\r\nNote:  On a Windows based computer be sure to disable any virtual network drivers that may be installed. They will interfere with the Equipment Search Tool and prevent it from accessing the LAN. If you are unable to see any Foscam products check for these drivers under the Device Manager.
\r\nThis type of driver is installed by Oracle Virtual Box.
\r\n\"\" 
\r\nDouble clicking on the IP address of the camera will open the default web browser. On a Windows based computer be sure that Microsoft Edge, IE, Chrome or Firefox is used. On MacOS be sure to use Safari. Disable any Pop Up Blockers that may be running or it will interfere with the interface to the camera.\r\n

\r\n\tStep 3: If manually launching a web browser enter the IP address and port number for the camera.
\r\nFrom the example above to login to the FN3109H camera enter the following line.
\r\nhttp://192.168.15.23:88
\r\nPress the Enter key.
\r\nThe login page for the camera should appear on the browser window.
\r\nEnter the username and password for the camera. If this is the first time the camera is being logged into the default username is Admin followed by a blank password. During a first-time login situation, you will be prompted to enter a new username and password for the camera. Be sure to notate this information somewhere for future reference.\r\n

\r\n Step 4: Continue to configure or use the camera as desired.
","webcate":5,"productcate":11,"faqcate":null,"sort":6,"ctime":1556246886,"status":0,"related":"15,16,46,48,54","app":0,"web":1,"view":367489,"helpful":244,"nohelpful":1633,"top":1,"apptop":0,"us_code":""},{"id":88,"title":"Why can’t I connect to Foscam P2P camera remotely using the Foscam App?","desc":"Follow the troubleshooting steps below to resolve issues preventing the Foscam App from accessing the video feed of a camera.","img":"","content":"

\r\n\tFollow the troubleshooting steps below to resolve issues preventing the Foscam App from accessing the video feed of a camera.\r\n

\r\n
\r\nSolution: The Foscam App generates the error message 'Failed to connect, please try again\".
\r\nStep 1:Check to see if the Foscam camera is connected to the internet.
\r\nIf you can login to the camera from the Foscam App when the mobile device is connected to the same network as the camera it is connecting to the internet.
\r\nStep 2: Verify the mobile device is connected to the internet.
\r\nOpen a web browser on the mobile device and attempt to access a web site. If the site is accessible, the mobile device has access to the internet.
\r\nStep 3: Verify the P2P feature of the camera is enabled.
\r\nStep 4: Lower the bit rate and frame rate of the live video feed from the camera.
\r\nThere are times when network speeds and traffic can reduce the amount of data/video feed that can be accessed by the mobile device.
\r\nIn this case lowering the amount of raw video data being sent to the mobile device can correct a network related issue such as this.
\r\n

\r\n\tStep 5: Change the P2P port of the camera  in the event the port is being blocked by a firewall of the router or the ISP.\r\n

\r\n

\r\n\tIf your camera supports to change the P2P port number like below, you can change the P2P port to any number between 10000 to 60000.\r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\tStep 6: Refer to https://www.foscam.com/faqs/view.html?id=243 to set Primary DNS server of camera to 8.8.8.8\r\n

\r\n

\r\n\tStep 7: Check for any firmware updates that may be needed on the camera and be sure that the Foscam App is up to date with the latest version. Once updated attempt the connection again.\r\n

\r\n

\r\n\tStep 8: If all above steps do not solve your case, please send the UID of your camera to support@foscam.com for help. \r\n

","webcate":7,"productcate":12,"faqcate":2,"sort":76,"ctime":1732694306,"status":0,"related":"","app":1,"web":1,"view":160474,"helpful":478,"nohelpful":2472,"top":1,"apptop":0,"us_code":""},{"id":39,"title":"Why is the HD camera not connecting to the wireless router?","desc":"Overview: This article will introduce some of the common problems and solutions for WIFI connection issues that may occur with some networks.","img":"","content":"

\r\n\tOverview: This article covers some of the common problems and solutions for WIFI connection issues that may occur with some networks. Normally the issue arises during the first time a new product is being connected to a WIFI network. Common mistakes can include typing one wrong character in for the password, slight compatibility problems, or a step that may have been skipped while following directions. Follow the recommendations below for assistance in correcting this.\r\n

\r\n

\r\n\tFirst of all, make sure that your camera is in \"ready for wifi configuration\" mode. \r\n

\r\nStep 1: Verify the wireless signal is strong enough for a successful connection to the camera.
\r\n•    If the camera has an external antenna verify it is firmly attached and secure to the antenna connection on the back of the camera.
\r\n•    Maintain 2-3 meters (6-9 feet) of distance between the camera and WIFI router during the setup process.
\r\n•    Verify there is nothing that is interfering with the wireless signal to the camera such as household appliances or the surrounding structure.
\r\nStep 2: Verify the frequency band of the wireless router is 2.4 GHz.
\r\n•    Most of Foscam cameras currently operates on the 2.4 GHz band.
\r\n•    If your Foscam camera supports dual band wireless, you can connect it to 2.4GHz or 5.0GHz wireless.\r\n

\r\n\tStep 3: Check to see if the wireless password has any special characters. \r\n

\r\n•    Any special characters for example could be ^&*$%#. Remove any specialized passwords from the SSID on the wireless router. Update the password information on the camera and attempt the connection to the network again.
\r\n•    This will require that all devices that were attached to this wireless network will need to have their password information updated to connect.
\r\nStep 4: Reboot the router and camera.
\r\n•    If all the above steps have been performed and you are still experiencing difficulties connecting to the WIFI network power cycle the WIFI router and camera. After extended periods of use some routers may not allow additional wireless devices to connect to the network. This has been found to be especially true in older versions of some wireless router firmware.
\r\nStep 5: Login to the router and verify the MAC Address filter feature to see if it is enabled.
\r\n•    Foscam WIFI cameras have two network adapters contained within them. A Ethernet adapter with a MAC address and a WIFI adapter with a different MAC address. If the router has wireless MAC filtering turned on and the camera is not on the list of approved devices the router will not allow that wireless connection. Temporarily turn off the MAC address filter on the router. Allow the camera to connect to the router and add the newly added MAC address for the camera to the list. At this point it is safe to re-enable the MAC address filter. Instructions should be available via download from the router manufacturer’s web site.
\r\nStep 6: Update/change the wireless channel and encryption type the wireless router is using on the network.
\r\n•    Updating the operating channel the wireless router operates on may reduce the interference that may be caused by surrounding wireless networks.
\r\n•    Attempt to change the encryption on the network to WPA2/ PSK AES if not already configured this way.
\r\n•    NOTE: This will require that all devices that were attached to this wireless network will need to have their password and/or encryption information updated to connect.
\r\nStep 7: Update the firmware of the router.
\r\n•    Visit the website of the manufacturer of the wireless router that the camera is connecting to and check for updated firmware.
\r\n•    Newer firmware for wireless routers usually increases the performance of the product, includes software bug fixes, and increases the reliability of the product.
\r\n

\r\n\t•    Install the firmware as per the exact instructions of the manufacturer.\r\n

\r\n

\r\n\tStep 8: Repeat the configuration process for the camera after performing the above steps.
\r\n•    Attempt to configure the camera for the wireless router you are attempting to access. Be sure the camera is relatively close to the router during the configuration process.
\r\n•    Consult the full User’s Manual for the camera for alternative methods to configure the camera for wireless access.
\r\n•    Once theSSID, encryption type and password are setup for the camera it should connect to the wireless router automatically.\r\n

","webcate":7,"productcate":11,"faqcate":null,"sort":28,"ctime":1720854705,"status":0,"related":"24,45","app":0,"web":1,"view":100209,"helpful":165,"nohelpful":1008,"top":1,"apptop":0,"us_code":""},{"id":161,"title":"How to install plugins if they are blocked?","desc":"This article will introduce the reasons and workarounds to install Foscam browser plugins. Foscam plugins can be prevented from installation due to ant-virus software, pop up blockers, a lack of administrative permissions, etc. ","img":"","content":"

\r\n\tFirst of all, we suggest to use our new software Foscam VMS which does not need any plugin to view and manage the camera on computers.\r\n

\r\n

\r\n\tPlease go to https://www.foscam.com/downloads/app_software.html download and install it. If you insist to login the camera with web browsers, please continue to see below.\r\n

\r\n

\r\n\tThis article will introduce the reasons and workarounds to install Foscam browser\r\nplugins. Foscam plugins can be prevented from installation due to ant-virus\r\nsoftware, pop up blockers, a lack of administrative permissions, etc.\r\n

\r\n

\r\n\tFollow the steps below which provide common workarounds for these\r\nproblems.\r\n

\r\n

\r\n\tProblem 1: Pop Up blocker is preventing the web browser from\r\nrecognizing a browser plug-in is needed to be installed/executed before viewing\r\nvideo on a Foscam camera. \r\n

\r\n

\r\n\tSolution: Either disable the Pop Up Blocker temporarily when using\r\nFoscam cameras/NVRS or enable popup windows during sessions with the camera.\r\nEnabling pop ups during the web sessions with the camera will configure the\r\nblocker to allow extra software/plugins to run in the background while using\r\nthat web browser to interface with the camera. Allowing the blocker to run\r\nuntil it is properly configured may cause erratic performance while attempting\r\nto use our products until all the correct web sites associated with the camera\r\nare stored in the pop up blockers cache… Each web page for the camera will need\r\nto be added if you are going to attempt this… For best performance, it is\r\nrecommended just to temporarily disable it all together. The alternative method\r\nis a more advanced approach so use caution if you attempt to keep the blocker\r\nenabled…. Also note that if the camera does not have a fixed IP address the\r\nURLs for the camera will constantly change over time.\r\n

\r\n

\r\n\tProblem 2: The plugin installation is blocked by antivirus software\r\nrunning routinely in the background. \r\n

\r\n

\r\n\tSolution: To setup antivirus\r\nsoftware to allow the plugin to install, please see this article.\r\n

\r\n

\r\n\tProblem 3: Lack of administrative rights is preventing installation of the web browser plugin.
\r\nSolution: Run the software with administrative rights.\r\n

\r\n

\r\n\t Windows OS
\r\n• The installation of web browser plugins normally requires administrative level access to install the plugin.
\r\n• Windows OS: Login to the operating system with a user account that has administrative privileges. Download the plugin file; after the download is complete locate the file.
\r\n• Right click the downloaded file and choose the option from the menu that appears “Run as administrator.”
\r\n\"\" \r\n

\r\n

\r\n\t• Follow the on-screen instructions to complete the installation of the software.
\r\n• In most instances, this should allow installation of the software. If the software is still not allowed to be installed contact the IT department or Administrator of the specific machine for assistance to install the software.\r\n

\r\n

\r\n\t MacOS (also known as OS X)
\r\n• If the user account which is currently logged into does not have administrative rights a window will pop up asking for login credentials. Enter your username and password to allow for the installation of the software.\r\n

\r\n

\r\n\t• Follow the on-screen instructions to complete the installation of the software.
\r\n• In most instances, this should allow installation of the software. If the software is still not allowed to be installed contact the IT department or Administrator of the specific machine for assistance to install the software.
\r\n\"\" \r\n

\r\n

\r\n\tProblem 4: Internet Explorer security settings are too high preventing the installation and possibly blocking the download of the plugin.
\r\nSolution: Open Internet Explorer and navigate to Tool → Internet Options → Security → Custom Level → ActiveX Control and Plug-ins
\r\nEnable the following three options
\r\n1) Download unsigned ActiveX controls
\r\n2) Initialize and script ActiveX controls not marked as safe
\r\n3) Run ActiveX controls and plug-ins
\r\nClose Internet Explorer and re-launch the program. Attempt the installation of the plugin.
\r\n\"\" \r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\tProblem 5: MacOS system security settings are too high. \r\n

\r\n

\r\n\tSolution: Adjust system settings to allow for the installation of the appropriate Foscam web browser plugins.\r\n

\r\nClick on the Apple icon located in the top left corner of the Finder task bar.
\r\nNavigate to System Preferences → Security and Privacy.
\r\nUnlock the settings by “Click the lock to make changes” icon.
\r\nCheck allow applications downloaded from “Anywhere”. Click the lock again to save the changes and allow the plugin to be downloaded.
\r\nClick here to see steps on Mac Sierra
\r\nNote: Once the plugin is downloaded and installed remember to setup the\r\nweb browsers to allow the plugin to run. These processes may need to be\r\nrepeated in the future if the firmware is updated on the Foscam products.
","webcate":7,"productcate":11,"faqcate":null,"sort":null,"ctime":1612681878,"status":0,"related":"14,15,16","app":0,"web":1,"view":88768,"helpful":44,"nohelpful":380,"top":1,"apptop":0,"us_code":""},{"id":207,"title":"What can I do if camera cannot recognize the micro SD card? How to format micro SD card for Foscam cameras?","desc":"This article shows how to format the SD card to FAT32.","img":"","content":"

\r\n\t(1) If your camera is R2,R2E,R4,C2,FI9900P,FI9928P,FI9961EP,FI9900EP,FI9901EP,Z2,VD1/DBW5,F41/FLC,S41/SPC,SD2/HT2,SD2X,D4Z/VZ4,C2M V5/C2M V6,X3/X3E/R3/R5/X5/X4,G4C,SD4,R2C/R2M,R4S/R4M,G2EP/QJ2/FI9912EP,G2/FI9902P/FI9912P,G4/QJ4/G4EP,D2EP,V5EP,V8EP, you can format your micro SD card on Foscam app or Foscam VMS directly by click the Format button.\r\n

\r\n

\r\n\tOn Foscam app, below is the step to format the micro SD card:\r\n

\r\n

\r\n\t1. Insert the micro SD card into the camera;\r\n

\r\n

\r\n\t2. Login the Foscam app and follow the below steps to format your micro SD card (make sure you add the camera firstly);\r\n

\r\n

\r\n\t\"\" \"\" \"\" \r\n

\r\n

\r\n\tOn Foscam VMS, below is the step to format the micro SD card to FAT32: \r\n

\r\n

\r\n\t\"\"
\r\n \r\n

\r\n

\r\n\tNote: If this page cannot show the space of your mirco SD card, it doesn’t matter, you can also format it by click the “Format” button.\r\n

\r\n

\r\n\t(2) If your camera model is not included in the above (1) listing, please use the SD card format tool to format it to FAT32.\r\n

\r\n

\r\n\tFoscam Micro SD card format tool--For Windows OS  \r\n

\r\n

\r\n\tClick here to download the Micro SD card format tool for Windows PC. \r\n

\r\n

\r\n\t(3)On MacOS, please refer to below steps to format the micro SD card:\r\n

\r\n

\r\n\t1. Please open the “Disk Utility” software on Mac from LaunchPad or search it by ”disk utility” to open.\r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\t2. Please choose the micro SD card which was inserted to mac from the left listing options. In this example, the name of that it is UNTITLED whose size is 128GB and format is NTFS.\r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\t3. Please do right click on it and choose “Erase...”. \r\n

\r\n

\r\n\t\"\"
\r\n \r\n

\r\n

\r\n\t4. Then you will see below pop-up window and choose “Format” option. \r\n

\r\n

\r\n\t\"\"
\r\n \r\n

\r\n

\r\n\t\"\"
\r\n \r\n

\r\n

\r\n\t5. Then please choose ”MS-DOS(FAT)”. \r\n

\r\n

\r\n\t
\r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\t6. Then please choose ”Erase” and wait for the mac to finish it. \r\n

\r\n

\r\n\t\"\"
\r\n \r\n

\r\n

\r\n\t7. After Erasing, you will see the micro SD card has been formatted to “FAT32”. Now you can insert it to your Foscam camera. \r\n

\r\n

\r\n\t\"\"
\r\n \r\n

\r\n

\r\n\t
\r\n

","webcate":7,"productcate":11,"faqcate":2,"sort":1,"ctime":1676540850,"status":0,"related":"153","app":1,"web":1,"view":72067,"helpful":333,"nohelpful":381,"top":1,"apptop":1,"us_code":""},{"id":53,"title":"How to set up HD cameras to send alarm email during alarm events?","desc":"Overview: This article will introduce the steps to set up a Foscam HD camera to send alarm email during alarm events.","img":"","content":"

\r\n\tOverview: This article will introduce the steps to set up a Foscam HD camera to send alarm email during alarm events.
\r\nNote: Login to the camera webpage first via a computer and a properly configured web browser. Be sure to disable any pop up blockers that are running on the browser otherwise this procedure may not work.\r\n

\r\n

\r\n\tStep 1: Setup the email service settings.
\r\n•    Before applying the following settings for the email configuration verify that the email account to be used is setup for SMTP settings. Obtain the SMPT server settings, SMPT port settings and document the TLS information.
\r\n•    Open the link to see common email provider settings here: http://www.foscam.com/Faqs/view/id/51.html
\r\n•    After logging into the homepage for the camera navigate the Foscam VMS to the Settings -> Network -> Mail Settings.
\r\n•    Enter the appropriate information for the Sender, Receiver, SMPT Server, SMPT Port, Transport Layer Security (TLS) SMTP Username (same as sender) and SMPT Password (Email password) and Sender Email.
\r\n•    Once completed be sure to click the “Save” button to save the changes/updates to the configuration before clicking “Test”\r\n

\r\n

\r\n\tOn Foscam VMS:\r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\tOn PC browser:\r\n

\r\n

\r\n\t\"\"\r\n

\r\n

\r\n\tStep 2: Setup the motion detection settings. \r\n

\r\n

\r\n\tOn VMS:\r\n

\r\n

\r\n\t•    Click detector>> motion detection. \r\n

\r\n

\r\n\t•    Setup detection area>> setup sensitivity>> setup trigger interval and enable schedule. \r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\tOn PC browser:\r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\t
\r\n

","webcate":6,"productcate":11,"faqcate":null,"sort":42,"ctime":1720856400,"status":0,"related":"50","app":0,"web":1,"view":66879,"helpful":96,"nohelpful":249,"top":1,"apptop":0,"us_code":""},{"id":85,"title":"How to save recordings to the SD card during an alarm with HD cameras?","desc":"Overview: This article will introduce the process of saving alarm recordings on the SD card. The SD card must be installed and formatted correctly in the camera.","img":"","content":"Overview: This article will introduce the process of saving alarm records on the SD card. The SD card must be installed and formatted correctly in the camera.
\r\nNotes:
\r\n1)Before logging into the camera be sure to install Foscam VMS to a none system disk and run it via admin privilege. 
\r\n2)Please Be sure to login to the camera before beginning the steps below.
\r\nStep 1: Setup of the Motion Detection Settings
\r\n

\r\n\tOn Foscam VMS:\r\n

\r\n

\r\n\t1)Navigate to Camera settings option → Setup→ Detector → Motion Detection
\r\n2)Check the checkbox by Enable
\r\n3)Check the checkbox by Recording for the alarm action
\r\n4)Set the Detection Area (the area the camera is monitoring for motion related events)
\r\n5)Set the Schedule that the camera will follow to monitor for motion detection events.\r\n

\r\n

\r\n\t6)Click “Save” to save the configuration information to the camera.\r\n

\r\n\"\"
\r\n

\r\n\tOn PC browser:\r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\tAttention：The settings on Detect Area of cameras C2/FI9900EP/FI9900P/FI9901EP/FI9961EP/R2/R4/FI9928P are different,you can set 3 different zooms for these cameras with different sensitivity please check the below picture:\r\n

\r\n

\r\n\tOn Foscam VMS:\r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\tOn PC browser:\r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\tTechnical Notes: \r\n

\r\n1)DO NOT forget to set the alarm schedule which is indicated in Red.
\r\n2)Verify the time is set correctly on the camera or the scheduled motion detection events will be recorded during the wrong time frame.
\r\n3)DO NOT forget to set the alarm monitoring area which is indicated by the red grids.
\r\nStep 2: Setup the Storage Location
\r\nNavigate to Settings → Record → Storage Location  
\r\n

\r\n\tSelect SD Card from the Recording Location drop down menu and click Save\r\n

\r\n

\r\n\tNote: After the configuration is completed it is recommended to perform a quick test to confirm the alarm settings trigger an alarm event and save a file to the SD card.\r\n

\r\n

\r\n\tOn Foscam VMS:\r\n

\r\n

\r\n\t\"\" \r\n

\r\n

\r\n\tOn PC browser:\r\n

\r\n

\r\n\t\"\" \r\n

","webcate":6,"productcate":11,"faqcate":null,"sort":73,"ctime":1628475051,"status":0,"related":"83,86,87","app":0,"web":1,"view":64365,"helpful":87,"nohelpful":156,"top":1,"apptop":0,"us_code":""},{"id":206,"title":"What's the difference among the Elite Plan, Basic Plan and Smart Push services?","desc":"This article shows the differences among the Elite Plan, Basic Plan and Smart Push services.","img":"","content":"

\r\n\tPlease see below snapshot to get the differences among the Elite Plan, Basic Plan and Smart Push services. \r\n

\r\n

\r\n\tPlease be noted that the CVR plan supports continuous recording at 7*24H, not only alarm recording, not missing any moment. \r\n

\r\n

\r\n\tYou can choose Basic Plan to puchase the CVR plans. \r\n

\r\n

\r\n\t\"\" \r\n

","webcate":8,"productcate":11,"faqcate":3,"sort":null,"ctime":1660879389,"status":0,"related":"90","app":1,"web":1,"view":15053,"helpful":193,"nohelpful":102,"top":1,"apptop":0,"us_code":""}],"totalPages":1,"show":""}